Lucine King
President
Lucine is an expert at helping you achieve your healthcare communication goals with flexible and affordable nurse or multi-lingual call center services, a full range of compliant technology solutions, and workflow automation services. She has over 25 years of experience in operations, with over a decade of specialization in services to the pharmaceutical industry.
Patient support made simple
“Through our ServaConnects™ Nurse Call Center and RetainSuite™ of technology solutions, Serva Health provides high-engagement patient support solutions and services at the best possible value through relationship-focused patient interactions, an innovative staffing and operations model, and industry-leading built-for-purpose technologies for the biopharmaceutical and healthcare industries.
Our in-house solutions design team, ServaSolutions™, combines expertise in program design, CRM and workflow design, script writing, global telephony and call center design, software engineering, program management, and call center operations to develop the most effective patient support programs possible. Our mission is to do whatever it takes to ensure your program is executed at a world-class level.
From the beginning, our mission has been centered around the nurse-patient relationship, patient experience and outcomes with technology enabling an innovative, effective, scalable, compliant and efficient deployment of our services from the ground up.
The word “Serva” comes from Latin for “Retain.” The core of our offering centers around not only attracting but retaining all stakeholders for the best relationships. This not only applies to patients but extends to nurses, clients, partners, and all involved in the effective deployment of patient engagement solutions. We embody the concept of partnership and relationship in everything we do.”
The Leadership Team
Business Leader
Lucine King, President, Serva Health LLC
Privacy, Data Security, Systems Validation and Compliance
Leigh, Privacy & Compliance
Linda, Quality Assurance
ServaConnects™ Nurse Call Center Operations
Ron, ServaConnects™ Executive Champion
Nikia, Global Call Center Operations
Christian, Recruiting and HR
Chelsey, Onboarding & Training
RetainSuite™ Technology Platforms
Chris, RetainSuite™ Executive Champion
Hien, Telephony Technology & Lead Architect RetainACD™ & RetainPRn™
Dmitri, Business Intelligence Technology & Lead Architect RetainBi™
ServaSolutions™ Program Consulting
Ken, ServaSolutions™ Executive Champion
Jeff, Commercial Data Analytics and Business Intelligence
Lauren, Technology Implementation & Support
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Providing fast and easy access to adherence. Our in-house solutions design team combines expertise in support-program design, CRM and workflow design, script writing, global telephony and call center design, software engineering, program management, and clinical operations to develop the most effective patient support programs possible.
