• RetainSuite™ Technology

    Built-for-purpose data and communications technology

  • The ServaSolutions™ Advantage

    Technology support and consulting throughout your program development

  • ServaConnects™ Nurse Call Center

    One-to-one intelligent interactions with trained, experienced nurses

Lucine King
President

Lucine is an expert at helping you achieve your healthcare communication goals with flexible and affordable nurse or multi-lingual call center services, a full range of compliant technology solutions, and workflow automation services. She has over 25 years of experience in operations, with over a decade of specialization in services to the pharmaceutical industry.

Patient support made simple

“Through our ServaConnects™ Nurse Call Center and RetainSuite™ of technology solutions, Serva Health provides high-engagement patient support solutions and services at the best possible value through relationship-focused patient interactions, an innovative staffing and operations model, and industry-leading built-for-purpose technologies for the biopharmaceutical and healthcare industries.

Our in-house solutions design team, ServaSolutions™, combines expertise in program design, CRM and workflow design, script writing, global telephony and call center design, software engineering, program management, and call center operations to develop the most effective patient support programs possible. Our mission is to do whatever it takes to ensure your program is executed at a world-class level.

From the beginning, our mission has been centered around the nurse-patient relationship, patient experience and outcomes with technology enabling an innovative, effective, scalable, compliant and efficient deployment of our services from the ground up.

The word “Serva” comes from Latin for “Retain.” The core of our offering centers around not only attracting but retaining all stakeholders for the best relationships. This not only applies to patients but extends to nurses, clients, partners, and all involved in the effective deployment of patient engagement solutions. We embody the concept of partnership and relationship in everything we do.”

The Leadership Team

Business Leader

Lucine King, President, Serva Health LLC

 

Privacy, Data Security, Systems Validation and Compliance

Leigh, Privacy & Compliance

Linda, Quality Assurance

 

ServaConnects™ Nurse Call Center Operations

Ron, ServaConnects™ Executive Champion

Nikia, Global Call Center Operations

Christian, Recruiting and HR

Chelsey, Onboarding & Training

 

RetainSuite™ Technology Platforms

Chris, RetainSuite™ Executive Champion

Hien, Telephony Technology & Lead Architect RetainACD™ & RetainPRn™

Dmitri, Business Intelligence Technology & Lead Architect RetainBi™

 

ServaSolutions™ Program Consulting

Ken, ServaSolutions™ Executive Champion

Jeff, Commercial Data Analytics and Business Intelligence

Lauren, Technology Implementation & Support

Get more access

Providing fast and easy access to adherence. Our in-house solutions design team combines expertise in support-program design, CRM and workflow design, script writing, global telephony and call center design, software engineering, program management, and clinical operations to develop the most effective patient support programs possible.

"The Serva Health team can provide in-depth knowledge of our business, speedy implementation, and impactful solutions that drive change, fast.”
Dave L.
Top Executive at Client
"I have worked with Serva with two different companies over the past 8 years, because they have a highly capable team of nurses, technologists and industry experts that can solve the most complex problems, quickly, compliantly and at an excellent value. "
Rebecca S.
Top Executive at Client
"I trust Serva to provide the best solution for my nurse teams who do the hard job of supporting patients with rare chronic diseases."
Amy Z.
Senior Executive at Client
Is Serva Health a good fit for you? Let's chat.