About
Lucine King
President
Lucine is an expert at helping you achieve your healthcare communication goals with flexible and affordable nurse or multi-lingual call center services, a full range of compliant technology solutions, and workflow automation services. She has over 25 years of experience in operations, with over a decade of specialization in services to the pharmaceutical clinical research industry.
Clinical research made simple
“Through our ServaConnects™ Nurse Call Center and the ServaCore™ technology platform, Serva Health provides high-engagement clinical research patient recruitment and retention solutions and services at the best possible value through relationship-focused patient interactions, an innovative staffing and operations model, and industry-leading built-for-purpose technologies for the biopharmaceutical and clinical research industries.
Our in-house solutions design team, ServaSolutions™, combines expertise in program design, technology and workflow design, script writing, global telephony and call center design, software engineering, program management, and call center operations to develop the most effective patient recruitment and retention programs possible. Our mission is to do whatever it takes to ensure your program is executed at a world-class level.
From the beginning, our mission has been centered around the nurse-patient relationship, patient experience and outcomes with technology enabling an innovative, effective, scalable, compliant and efficient deployment of our services from the ground up.
The word “Serva” comes from Latin for “Retain.” The core of our offering centers around not only attracting but retaining all stakeholders for the best relationships. This not only applies to patients but extends to nurses, clients, partners, and all involved in the effective deployment of patient engagement solutions. We embody the concept of partnership and relationship in everything we do.”
The Leadership Team
Jonathan, Manager, Data Analytics
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Providing fast and easy access to adherence. Our in-house solutions design team combines expertise in clinical research patient recruitment and retention design, technology and workflow design, script writing, global telephony and call center design, software engineering, program management, and clinical operations to develop the most effective clinical programs possible.
