• ServaCore™ Technology

    Built-for-purpose patient recruitment and retention data and communications technology

  • The ServaSolutions™ Advantage

    Industry experience and project management throughout your program development

  • ServaConnects™ Nurse Call Center

    One-to-one intelligent interactions with trained, experienced nurses

Lucine Round

Lucine King

Lucine is an expert at helping you achieve your healthcare communication goals with flexible and affordable nurse or multi-lingual call center services, a full range of compliant technology solutions, and workflow automation services. She has over 25 years of experience in operations, with over a decade of specialization in services to the pharmaceutical clinical research industry.

Clinical research made simple

“Through our ServaConnects™ Nurse Call Center and the ServaCore™ technology platform, Serva Health provides high-engagement clinical research patient recruitment and retention solutions and services at the best possible value through relationship-focused patient interactions, an innovative staffing and operations model, and industry-leading built-for-purpose technologies for the biopharmaceutical and clinical research industries.

Our in-house solutions design team, ServaSolutions™, combines expertise in program design, technology and workflow design, script writing, global telephony and call center design, software engineering, program management, and call center operations to develop the most effective patient recruitment and retention programs possible. Our mission is to do whatever it takes to ensure your program is executed at a world-class level.

From the beginning, our mission has been centered around the nurse-patient relationship, patient experience and outcomes with technology enabling an innovative, effective, scalable, compliant and efficient deployment of our services from the ground up.

The word “Serva” comes from Latin for “Retain.” The core of our offering centers around not only attracting but retaining all stakeholders for the best relationships. This not only applies to patients but extends to nurses, clients, partners, and all involved in the effective deployment of patient engagement solutions. We embody the concept of partnership and relationship in everything we do.”

The Leadership Team

Business Leader
Lucine King, President & ServaConnects™ Executive Champion
Rob, SVP Corporate Development
Privacy, Data Security, Systems Validation and Compliance
Ken, Chief Compliance and Privacy Officer
Linda, Quality Assurance Leader
ServaConnects™ Nurse Call Center Operations
Tracy, Sr. Director, Call Center Operations & ServaConnects™ Executive Champion
Christian, Sr. Director, Recruiting and HR
Chelsey, Sr. Manager, Onboarding & Training
ServaCore™ Technology Platforms
Dmitri, VP Platform Engineering & ServaCore™ Executive Champion
Hien, Director, Telephony Technology & Lead Architect RetainACD™
Aaron, Sr. Engineer, ServaCore & Technology Process Champion
Frank, Sr. Engineer, RetainBI
ServaSolutions™ Program Consulting
Claire, VP Clinical Research Business Unit & ServaSolutions™ Executive Champion
Lauren, Manager, Technology Implementation & Support
Shawn, Manager, Digital Marketing Solutions
Jonathan, Manager, Data Analytics
Serva iPad 2

Get more access

Providing fast and easy access to adherence. Our in-house solutions design team combines expertise in clinical research patient recruitment and retention design, technology and workflow design, script writing, global telephony and call center design, software engineering, program management, and clinical operations to develop the most effective clinical programs possible.

"The Serva Health team can provide in-depth knowledge of our business, speedy implementation, and impactful solutions that drive change, fast.”
iStock 1075455058 e1580605331731
Dave L.
Top Executive at Client
"I have worked with Serva with two different companies over the past 8 years, because they have a highly capable team of nurses, technologists and industry experts that can solve the most complex problems, quickly, compliantly and at an excellent value. "
iStock 1129162125 e1580605145513
Rebecca S.
Top Executive at Client
"I trust Serva to provide the best solution for my nurse teams who do the hard job of supporting patients with rare chronic diseases."
iStock 1189303232 e1580605269834
Amy Z.
Senior Executive at Client
Is Serva Health a good fit for you? Let's chat.