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Working together, beautifully.
Delivering world-class clinical research patient recruiting and patient retention for the biopharmaceutical industry through leading technologies, high-touch nurse call center and deep industry insights is our job.
We engineer intelligent solutions that enables stronger relationships with patients, sites and sponsors and leads to significantly faster patient recruitment and enrollment, resulting in better outcomes. We work with patients, caregivers, sites and biopharmaceuticals to ensure everyone has access to the information they need when they need it. Working together to provide peace of mind.
Serva Health's Suite of Clinical Research Services
Superior patient recruitment through cutting-edge technology and high-touch patient engagement.
Nurse Call Center
Our ServaConnects™ nurse-staffed call center puts the patient first. One-to-one intelligent, high-content interactions with trained nurses create a seamless patient experience that inspires trust, increases patient comfort, and promotes long-term adherence and outcomes.
Technology Platforms
Our ServaCore™ of omnichannel technologies include end-to-end patient recruiting and patient retention solutions, cloud-based telephony platform, and business intelligence reporting platform. These solutions are designed specifically for enhanced clinical trial outcomes.
Innovative Solutions
ServaSolutions™ keeps your clinical research needs in mind. We combine expertise in program design and management, technology development and deployment, integration, workflow automation, call center operations and global deployment.
Our approach
Focus on what matters
We seek to collaborate, not compete.
Our goal is to provide the best possible service to our clients. Our flexibility in deployment means that we are always glad to work alongside other companies when we know the results are in the best interests of our clients and their patients. We embrace a team mentality and welcome opportunities that partner us with like-minded professionals that are just as caring and passionate.
Case Studies
Complex Clinical Research Case Management
A complex case management clinical research project for legally blind elderly patients requiring multiple preliminary visits with multiple specialists prior to surgery. Serva Health combined its powerful and fully customized case management platform, Retain3D™, and its versatile RetainACD™ call center … Read More
Observational Device Study
A virtual phase IV observational study with over 3,000 patients required significant patient and HCP interaction and support. This included chart review, device management and logistics, EDC data entry and patient stipends. Serva Health Clinical became involved after the program … Read More
Rare Genetic Disease Study
A rare genetic disease study requiring a unique solution to provide complex secondary pre-screening before referring the patient to a clinical research site. In addition to traditional web-based pre-screening and call center screening, patients for this rare genetic disorder were … Read More
NURSE AND CLIENT TESTIMONIALS
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Just as we normally would at bedside, as nurses we focus on patients one phone call at a time. We take our time in teaching, clarifying and offering all information needed in order to achieve the shared goal of the call: ensuring the optimal, personalized patient support.”
Jenny J.
ServaConnects™ Bi-lingual Spanish Nurse
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“[Our team has] a diverse background in nursing and customer relations, which allows us to understand our clients and their projects. Using our critical thinking skills allows us to troubleshoot calls, situations and provide resolutions to callers’ needs.”
Heidi M.
ServaConnects™ Nurse
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Working with the team at Serva Health has been an absolutely amazing experience. Their responsiveness to requests is just as impressive as the solutions that they bring to the table.”
Joshua H.
Client
The human element
What's our secret? Respect and dignity.
Serving patients is our passion, and our innovative technology allows us to do it with ease. We take a patient-centric approach to support, with a focus on nurse–patient relationships.