Working together, beautifully.
Delivering world-class patient support programs for the biopharmaceutical and healthcare industries through leading technologies, high-touch nurse call centers and deep industry insights is our job.
We engineer intelligent technology that enables stronger relationships with patients and leads to important new insights. We work with patients, nurses, healthcare professionals and biopharmaceuticals to ensure everyone has access to the information they need when they need it. Working together to provide peace of mind.
Serva Health's Suite of Services
Focus on what matters
We seek to collaborate, not compete.
Our goal is to provide the best possible service to our clients. Our flexibility in deployment means that we are always glad to work alongside other companies when we know the results are in the best interests of our clients and their patients. We embrace a team mentality and welcome opportunities that partner us with like-minded professionals that are just as caring and passionate.
Complex Case Management
Complex Case Management A recently FDA-approved treatment for legally blind elderly patients required multiple preliminary visits with multiple specialists. Serva Health combined its powerful and fully customized CRM and ACD technologies to automate specialists’ communications and nurse case manager queues. … Read More
Specialty Pharmacy Rescue
Specialty Pharmacy Rescue A large specialty pharmacy piloted a Patient Assistance Program for a very high-volume drug in a small market. The program was a success, so they expanded to offer it throughout the US. However, because they did not scale … Read More
Integrated Patient Support Program
Integrated Patient Support Program A top-20 pharmaceutical company selected Serva Health to provide the comprehensive technology infrastructure for its exciting new CNS drug launch. The expansive program design included multiple third parties: HUB services, a marketing agency, safety, financial support, … Read More
NURSE AND CLIENT TESTIMONIALS
Just as we normally would at bedside, as nurses we focus on patients one phone call at a time. We take our time in teaching, clarifying and offering all information needed in order to achieve the shared goal of the call: ensuring the optimal, personalized patient support.”
ServaConnects™ Bi-lingual Spanish Nurse
“[Our team has] a diverse background in nursing and customer relations, which allows us to understand our clients and their projects. Using our critical thinking skills allows us to troubleshoot calls, situations and provide resolutions to callers’ needs.”
Working with the team at Serva Health has been an absolutely amazing experience. Their responsiveness to requests is just as impressive as the solutions that they bring to the table.”
The human element
Serving patients is our passion, and our innovative technology allows us to do it with ease. We take a patient-centric approach to support, with a focus on nurse–patient relationships.