A Global Nurse Call Center Dedicated to Clinical Trials
Flexibility to Suit Your Study’s Unique Needs
Serva Health offers the only global nurse call center dedicated to clinical trial patient recruitment and retention. Our virtual model enables flexibility, technology, and compliance capabilities to support the most complex studies, including those requiring bi-lingual speakers. We can seamlessly integrate with your current processes and technology.
Patient-Focused Nurses Drive
Efficient Enrollment and Retention
Our registered nurse staff is US-based, GCP-trained and eager to engage with patients interested in participating in clinical trials. Serva Health attends to every detail of the patient’s journey from awareness to enrollment to participation completion, resulting in significantly improved return on investment. We deliver faster and higher quality patient enrollment to the world’s largest pharmaceutical and biotech companies, while significantly reducing burdens on patients and investigative sites.
Selective Hiring Ensures Passionate
Nurses Who Love This Work
Serva Health’s rigorous and innovative nurse hiring process ensures that our call center nurses have a passion for patients. Each nurse must have at least 3 years of clinical experience and must pass many levels of evaluation. They must demonstrate a true love and aptitude for patients and clinical studies. And as a result, we have many nurses with long tenures.
Nurse Call Center
Clinical Study Services
Patient Pre-Screening And Referring
Serva Health is an expert at crafting pre-screening questionnaires and FAQs used by our call center and study websites. Our nurses take potential patients and caregivers through the screener and enter all data into our platform or yours. Those who successfully prequalify are referred to investigative sites.
Complex Referral Management And Support
Study protocols continue to get more complex, requiring more involvement from patients. Serva Health reduces that burden on patients by scheduling and guiding patients for any additional activities such as lab tests or genetic tests. This service is especially important for studies of rare diseases in which each patient is crucial.
Medical Records Retrieval
Serva Health has developed a program in which patients’ existing medical records can be obtained efficiently and securely in order to more thoroughly pre-screen the patient and send through to sites only the most eligible candidates. Our nurses are experts at getting through to HCPs to obtain medical records.
These records can be reviewed by our nurses for study eligibility or immediately provided to the appropriate investigative site.
Medical Records / Chart Review
Pre-Referral Test And Lab Scheduling
Serva Health’s nurses make study qualification and participation easier for patients by guiding them through pre-screening testing prior to referral to sites. This includes scheduling tests, providing transportation, and follow-up to ensure that they complete the process.
Site Support And Patient Follow-Up
Who better to conduct site support than nurses? Our nurses get through to investigative sites’ medical personnel to assist them and obtain patient progress data. In addition, Serva Health has specialized technology that ensures that sites follow-up with referred patients promptly.
End-to-End Patient Tracking
Our nurses work with sites to utilize our ServaCore™ technology platform to track and report every patient’s progress through each stage of study participation.
Targeted HCP Outreach
Physicians outside your investigator network have qualified patients who can participate in your study. Serva Health has a unique process to engage and inform these HCPs by utilizing our nurses and other communication channels. Our platform enables HCPs to immediately contact and refer their patients.
Virtual And Observational Study Support
Our nurses and ServaCore™ platform can fully support virtual and real world, late phase observational studies end-to-end.
Retention And Compliance Programs
Our nurses are part of essential study retention programs that include appointment, dosing and diary reminders, appointment scheduling, milestone messages and messages of encouragement, as well as lost-to-follow-up programs.
Built for Purpose Technology: Patient Engagement, Tracking and Reporting Reimagined
Serva Health’s ServaCore™ technology platform is a built-for-purpose, compliant patient recruitment and retention system. Because it was designed and created entirely by our in-house team of engineers and developers with decades of clinical trial experience, ServaCore™ can be quickly customized for the most complex studies. It’s user-friendly and produces clear, actionable, real-time reporting. Your team will know the status of every patient in the pipeline instantly.
ServaCore™ features integration with digital media platforms and call center systems, study websites with integrated pre-screening solutions, site portals, patient mobile applications, omnichannel communications, and real-time reporting portals. Our technology has passed every audit by the most exacting pharmaceutical companies and CROs.