Serva Health’s Innovative ServaCore™ Technology for
Your Commercial Patient Support Program
ServaCore™ is a proprietary, cloud-based, enterprise-level, SOC 2 Type II audited technology platform developed specifically for the unique needs of patient engagement programs for pharmaceutical manufacturers’ brands.
User-Friendly Patient Services and Market Access Portals with 360-degree Views
ServaCore™ offers custom views and workflows coupled with full bi-directional integration with third-party systems. This enables your patient services and/or market access staff working directly with or on behalf of patients to access the most important tools and information quickly and efficiently. This flexibility allows for compliant and contained communication that can be configured to the requirements of your organization. Additionally, the patient experience is enhanced by tools to facilitate first call resolutions, from centrally accessible voicemail, layered IVR, automated callback and automated response options.
Rapid Deployments Enabled by Configurability and High Client Engagement
The ServaCore™ platform is specifically designed for rapid launch and implementation, with deployment generally 75% faster than a typical patient support or market access program. From project kickoff to program launch and far beyond, Serva Health’s project team stays highly engaged. We know that every program must continuously change to continuously improve. The software technology team is co-located in Serva Health’s Mount Laurel, New Jersey, location enabling unmatched responsiveness and efficiency.
Driving Patient Engagement
Through Innovative Technology
Patient Journey
Module
Serva Health understands the challenges involved with patient communication in a complex access and treatment journey environment. Our patient journey module offers innovative visualization tools that allow rapid access to the patient’s previous engagement via live, interactive video chat enabling our nurse navigators to understand exactly where a patient is in real time.
Call Center
Module (ACD)
A cloud-based, call center telephony platform designed to enhance patient recruiting through innovative call routing and integration capability. This includes unique patient-facing capabilities such as automatically routing patients to their dedicated nurse or a nurse they have talked to previously.
Omnichannel Patient
Communications
A multi-modal patient retention platform with project-specific configuration and SMS, email, live voice, live chat and many more communication options. All available on a global scale.
Dashboard &
Reporting Module
A real-time business intelligence and reporting platform that provides supervisors and clients with actionable insights. This includes dashboards, detailed downloads, charts and program specific visualizations.