Commercial

World-Leading Technology and Nurse Patient Engagement Center
Combining Caring with Commercial Patient Support Program Excellence

Serva Health offers one of the only patient engagement centers geared specifically to the needs of the pharmaceutical industry and staffed 100% by experienced, registered nurses. Our virtual model enables the flexibility, technology, and compliance capabilities to support the most complex programs, including those requiring clinical assessments, virtual injection training, or coordination with HCPs or payers.

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High Performance Supported by Built-for-Purpose Technology

ServaCore™ is a suite of omnichannel technologies, including an integrated patient and HCP-facing CRM, cloud-based telephony platform, per diem and field nurse scheduling system, and real-time business intelligence reporting platform, providing an exceptional range of solutions options. These solutions are designed specifically for enhanced relationship-based patient experiences leading to improved outcomes.

Relationship-Focused Nurses Drive Better Patient Outcomes

Our registered nurse staff is US-based with bachelor’s degrees, and a passion for patients who need help navigating their journey. Serva Health attends to every detail of the patient’s journey from awareness to access to education to adherence, resulting in better patient experiences and outcomes. We deliver faster and higher quality patient engagement to the world’s largest pharmaceutical companies, while significantly reducing the burden on patients.

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Innovative Hiring Ensures Rapid Targeted Deployment of Qualified Nurses

Registered nurses with certain disease or functional experience can be specifically recruited for your program. Or nurses with more generalized backgrounds are available as well. In addition, due to our proprietary recruitment, training, and onboarding technology that can process several hundred resumes per week, we are equipped for rapid ramp-up for specialized or “rescue” projects. Also because of this flexible deployment model, we support both small and very large projects with equal ease. US-based healthcare professionals with bilingual language skills are also available or can be recruited quickly to your program’s specific requirements.

Explore our Patient Engagement Center

Patient Engagement Center
for Pharma Commercialization Programs

Patient Support Programs

Do you have an upcoming or recent PDUFA date for your brand?

Let Serva Health work in partnership with you and your other partners to put together a comprehensive, fully integrated, compliant patient support program to support the patient’s journey from education to access to adherence.

Diverse services ranging from specialist and event finders to email programs to patient mentor programs and much more. Expert deployment of nurses and technology.

HUB, access & specialty pharmacy support solutions
Access support solutions (HUB, BI, BV, PAP, AF, etc.) customized to your program requirements while fitting seamlessly alongside of your existing program, partners, and technologies. Serva Health can fill gaps with qualified nurses, reimbursement specialists, and its flexible suite of ServaCore™ technologies.

Working in partnership with many of the largest HUB services and specialty pharmacies in the industry, Serva Health is ready to provide exceptional support for patients providing that extra safety net for patients that need just a little more.

Adherence support solutions
Sometimes patients just need a little extra support. It may be a complex treatment regimen, self-injections, self-infusion or device-based treatments. Let our nurses ease the burden on the patient by holding their hand through their journey.

High-touch care models employing education, routine check-ins, delivery set-ups, side effect management, expertly and compliantly are adapted to the unique needs of each and every patient.

Omnichannel patient communications

Do you want to keep your patient on a cadence with important support information throughout their journey?

Serva Health’s ServaCore™ technology platform is an easily configurable personalized omnichannel delivery system including SMS, email, live calls, live chat, mobile apps, and more. ServaCore™ is built for compliant patient communications and the possibilities are limited only by your imagination.

Innovative technology

ServaCore™, a highly configurable, enterprise-level, proprietary technology platform developed specifically for maximizing patient experiences and outcomes, could be at the core of your highly effective program. ServaCore™ was developed from the ground up around patient-facing applications and use cases.

There is simply no Patient Support Program (PSP) technology available that can do more, be deployed faster, is more configurable, is more compliant or that is more economical. Let us show you.

Nurse coordination and management

ServaConnects™ is a team of very experienced telephonic nurses ready to serve your patients along their pre-prescription, access and treatment journey. The high touch, personalized experience is for every patient, not just for certain programs.

Serva Health believes in developing patient relationships rather than transactional patient interactions. From simple to very complex access workflows, ServaConnects™ nurses are ready to take on the next challenge for your patient services and/or access program. From welcome calls to virtual injection education to ongoing check-ins and motivational interviewing, ServaConnects™ nurses are always available for their patients.

Brand and treatment education

Nurse educators provide brand and treatment education helping patients know what to expect every step of the way. This includes direct nurse-patient interactions, email/SMS cadences, nurse-triggered email/SMS information and far more.

Rare and Orphan Disease and Brand Education
Nurse educators provide disease and brand education as well as other patient support services. Serva Health has extensive experience with rare and orphan patient needs. This allows us to develop programs and services based on the unique needs of these patient populations.
EXPLORE COMMERCIAL SERVICES​
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ServaCore™ Technology Platform: An Access and Patient Support “CRM” Reimagined

ServaCore™ is a cloud-based enterprise-level CRM platform designed specifically for maximizing the patient experience and outcomes, by enabling a 360-degree patient view all at the nurse’s fingertips.

ServaCore™ features seamless integration with communication tools (call center, email, fax, SMS, video, co-browse, etc.), customizable ‘no-code’ data fields configuration, optimized UI / UX for streamlined workflows, alerts, and manual or automated triggered communications.

Its innovative architecture allows for flexible, rapid third-party integration with HUBS, SPs, agencies, 3rd-party CRMs, etc. ServaCore™ has passed every audit by the most exacting pharmaceutical companies and CROs.

MORE ABOUT OUR TECHNOLOGY

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