Expert Patient Engagement
Clinical Trial and High-Touch Patient Support Programs
Serving the Healthcare Industry with Specialized Solutions
Clinical Trial Patient Recruitment
Commercial Patient Support Services
Nurse Contact Center
ServaCore™ Technology Platform
Clinical Trial Patient Recruitment, Enrollment and Retention
Recruitment, enrollment, and retention of clinical study patients is challenging. Serva Health accelerates the process by delivering essential, highly effective, high value strategies and tactics that improve patient experience and engagement while reducing burdens on investigative sites. That’s why the world’s leading sponsors and CROs have been turning to Serva Health for decades to complete studies faster and more effectively.
Serving patients is our passion, and with our highly experienced Nurse Navigators and our innovative
technology we can deliver full-service programs with ease. We are your partner in developing and executing patient-first, high touch, data driven, technology-enabled patient support and educational programs for biologics, complex treatment, rare disease, and orphan drugs.
Nurse Contact Center
Serva Health’s nurse contact center is a global pioneer, setting the industry standard. Our nurses are experts at engaging patients while understanding the compliance guardrails required by the pharmaceuticals industry. From patient engagement to intake to outbound programs to HCP engagement to 24/7/365 support, Serva Health’s nurse contact center can provide highly effective andeconomically sensible solutions for your programs. That’s why so many sponsors, manufacturers, agencies, and CROs turn to Serva Health to improve program ROI and outcomes.
ServaCoreTM Patient-Centric Technology Platform
Experience the industry-leading ServaCore™ technology platform. ServaCore™ is a proprietary SaaS platform, built in-house and for-purpose, focused on optimizing the patient experience, while offering unparalleled enterprise-level scalability and compliance. We can quickly customize this platform to support the most complex programs. Our technology seamlessly integrates the end-to-end patient experience from initial intake to final outcomes, from first interaction to enrollment, access, and education through the entire patient journey, incorporating flexible data structures, automation, customized workflows, patient journey interactive visualizations, and intelligent reporting. Through our real-time reporting portal, you will have intelligent insight into every aspect of your project. With instant access to key data, you can make an informed decision to ensure program success.
Nurse and Client Testimonials
I have worked with Serva with two different companies over the past 8 years, because they have a highly capable team of nurses, technologists and industry experts that can solve the mostcomplex problems, quickly, compliantly and at an excellent value.
Our team has a diverse background in nursing and customer relations, which allows us to understand our clients and their projects. Using our critical thinking skills allows us to troubleshoot calls, situations and provide resolutions to callers’ needs.
Working with the team at Serva Health has been an absolutely amazing experience. Their responsiveness to requests is just as impressive as the solutions that they bring to the table.