• Technology Platforms

Complex Data and Communications, Solved

RetainSuite™

Our RetainSuite™ is an industry-leading provider of built-for-purpose data and communications technology serving the biopharmaceutical and healthcare industries. With its nurse-staffed call center and enterprise-level technology, Serva Health can deliver enhanced relationship-building services that leverage digital only, human only and digital-human combined communications in the following typical service scenarios:

  • Screening and Enrollment Tracking
  • Patient Support and Access Support
  • Disease, Brand Education and FAQs
  • Intake and Routing
  • Case Management and Case Management Support
  • Workflow Automation
  • Refill Management including Persistence and Adherence Surveys
  • New drug launch
  • Patient Education Initiative
  • Access Support Initiative
  • Case management Support
  • Per Diem/Field Nurse Management
  • Pharmacovigilance Initiative
  • Label Expansion
  • Refill Reminders
  • Persistence/Adherence Surveys
  • Mid-Therapy Consultations

How

We Work

Serva Health's compliant solutions and flexible, modular-based application development approach can simplify and streamline nearly any complex biopharma or healthcare-related business process. Our software and database development are 100% in-house on Enterprise-level development tools including ASP.NET and Microsoft SQL Server, while our mobile apps are developed using modern responsive tools that allow for cross-platform deployment. All of our software is supported by a full spectrum in-house development team including specification development, software development, QA and validation to ensure that we deliver top quality custom software that is robust and secure. Because all of this is done in-house, we can leverage short-cycle Agile development capabilities for urgent projects. We also can customize the look and feel of our software to match your company or project branding.

Speed

Designed for Rapid Deployment

Our approach, designed for rapid deployment, leads to exceptionally short set-up times, in combination with usability, number of features, quality and compliance. Here is an example of a typical deployment of a new patient support, case management or healthcare communications program:

  • The Starting Point:Approved call center scripts, talking points, FAQs, training material and IVR scripts

  • The Systems Involved: Retain3D™, RetainACD™, RetainBi™

  • Set-Up Activities:
    • Project plan/specification gathering
    • System configuration and custom development
    • System QA, validation & documentation (including URD, change control, functional and configuration QA)
    • Systems and script training

Serva Health’s in-house software engineering team is co-located in Mount Laurel, New Jersey. Our technology project managers and development staff are always directly engaged with their clients, removing unnecessary communication barriers.

Compliance Matters

Peace of Mind

We have completed and passed assessments with 13 top biopharmaceutical companies and six top specialty pharmacies. We are built to provide peace of mind, with compliance, privacy and data security always held as a top priority.

  • Our data centers are SSAE 18 SOC 2 type II certified.

  • Our RetainSuite™ platforms and processes are compliant with HHS/HIPAA, FDA/GCP/21CFR Part 11, EU Directives, CCPA, GDPR, and other US, state and country-specific requirements.

  • Serva Health’s data centers are audited under SSAE 18 SOC 2 Type II, PCI-DSS, GLBA and HIPAA standards annually, as well as ITAR and EU-US Privacy Shield registered

A lot of help, little effort

Compliance and Data Security Experience

When it comes to data management, integration, compliance, privacy and security, we make your life a whole lot easier. Why? Because we have built the RetainSuite™ software platforms from the ground-up with the requirements of the pharmaceutical and healthcare industries at the forefront.

  • RetainBi™ is Serva Health’s business intelligence, reporting and data management platform. 

  • Every measurable datapoint from any RetainSuite™ platform is stored in RetainBi™’s data warehouse for real-time reporting and analytics. And in addition, RetainBi™ can integrate with nearly any system using almost any integration protocol.

  • Integrations have included specialty pharmacies, HUBs, enterprise service bus systems, fulfillment, 3rd party CRMs, and many more.

Chris’ passion for technology innovation and endless drive for simplicity, usability, communications and information connectivity, make him an unstoppable force in patient support program technology innovation. He is a highly capable technologist with nearly 20 years’ experience in the software engineering and information technology fields.

Chris Newbern

RetainSuite™ Executive Champion