A complex case management​ PSP

where a recently FDA-approved treatment for legally blind elderly patients required multiple preliminary visits with multiple specialists.

Serva Health combined its powerful and fully customized CRM and ACD technologies to automate specialists’ communications and nurse case manager queues.

Once the communication complexities were automated, the Serva Health nurse case managers could focus on their 1-to-1 patient–caregiver relationships. This resulted in a dramatic decrease in pre-treatment dropout rates and an increase in specialist participation rates (from 40 percent to 95 percent).

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