Consulting & Industry Expertise
We are your partner in developing and executing patient-first, high touch, data driven, technology-enabled patient support and educational programs for complex treatment, rare disease and orphan drugs.
Running Through the Numbers
If you have ever worked with a technology development or consulting company, you know all the usual pain points: long timelines, high cost, elusive support, missing the mark. Serva Health is built to eliminate all of these pain points and to be your technology support and consulting partner throughout your program development journey.
Although Serva Health can provide you with industry-specific, nurse-staffed call center solutions, we can also help you optimize your own. Our available services range from call monitoring for compliance, to supervision oversight, to mystery calling, to technology and call center platform advice and counsel. We know how to make your virtual or brick and mortar call center operation successful.
Privacy and Data Security Experience
When it comes to compliance, privacy and data security in the healthcare and biopharmaceutical space, we are here to help. Program design, SOPs, monitoring programs, opt-in methodology and tracking, ISI handling, vulnerability and penetration testing, communication modality compliance, nurse guardrails, script development, risk assessment and much more. We can help.
As you develop your patient support, patient education, patient triage, field/per diem nurse or call center programs, always know that we are happy to support you with our experience and capabilities. And, as our clients know, we welcome partnerships. If there is a service provider that is better suited for what you need, our technology is built to enable easy integration between various platforms. We understand the patient journey and we can help you design your program in such a way that maximizes efficacy for patients, achieves outcomes and generates the data you need to proactively make improvements to do even better.
Your partner in developing and executing high touch, data driven, technology-enabled patient support and educational programs. With over 25 years of experience in Technology Management, including 15 specifically within Compliance and Risk Management, Ken has accumulated a wealth of knowledge in this FDA-regulated life sciences and biopharmaceutical industries.
ServaSolutions™ Executive Champion